| 1.1 Logging In
Swiss Security Casino Security features two gaming modes:
Fun Mode and Real Money Mode. You can play
in Fun Mode for practice or play in Real
Money Mode when you're ready to place actual
monetary bets.
-
Fun Mode allows you to play for virtual
money - you bet, win and lose nothing
but virtual dollars. No real money is
involved and you do not need a credit
card to play. You do not need to be
connected to the Internet to play in
Fun mode. The extent of Fun mode play
is not limited in any way.
-
Real Money Mode allows you to play
for real dollars. You are required to
have a valid real money source (such
as a credit card) and you must be connected
to the Internet. See the Cashier section
of this help file for more information
on depositing and withdrawing money
to and from your casino account.
When using Swiss Security Casino Security for the first time,
you need to create an account before logging
in. There are two types of accounts - a
Fun Mode account and a Real Money Mode account.
Click on the topics below for more information
on creating an account.
Fun
Mode Account and Login:
Logging In:
When logging in to Fun Mode, you will be
prompted to enter your username, nickname
(optional) and password. If you enter a
nickname, it will be displayed to other
players in the casino, when playing in Multiplayer
Mode. If you check the Remember password
box, the computer remembers your password
and fills it in the next time arrive at
this screen. This way you do not have to
type it in every time you use the casino.
Beware, however, that anybody using your
computer will be able to log in under your
account!
Account Creation: If you do not have a Fun
Mode account yet, you need to register (create
an account) - click on Create account to
do that. A new window appears. Fill in the
two fields - your preferred password and
your email address, and then click Create.
Swiss Security Casino Security generates a unique username
for you. You can then log in using your
new account.
Online and Offline: You can play in Fun
mode both online and offline. When playing
in Online Fun Mode, you are connected to
the Internet. You can play in multiplayer
mode and chat with other players as you
would in Real Money Mode.
When playing in Offline Fun Mode, you are
not connected to the Internet and therefore
the chat, multiplayer, and private group
options are not available. You will also
receive a message stating that a connection
to the server cannot be established. Also,
an icon in the casino lobby indicates whether
you are online or offline.
Real
Money Mode Login:
Logging In:
When logging in to Real Money Mode, you
will be prompted to fill in your username,
nickname (optional), and password. If you
enter a nickname, it will be displayed to
other players in the casino, when playing
in Multiplayer Mode.
Account Creation: If you do not have a Fun
Mode account yet, you need to register (create
an account) - click on Create account to
do that. A new window appears. You will
be prompted to fill in some personal information
that we need to create and manage your account.
This information is kept strictly confidential;
we do NOT share it with any third party
company or organization. The Create Real
Account window prompts you to enter the
following information:
| Field |
Explanation |
| User name |
The name
you will use to log into the casino.
Choose any user name you desire. |
| Password |
Enter the
password of your choice. Your password
must be between five and ten alphanumeric
characters. |
| Verify Password |
Type in your
password again to confirm your choice.
|
| First name |
Your first
name. |
| Last name |
Your last
name. |
| Email address |
Your email
address. |
| Address |
Your home
mailing address. |
| City |
The city
in which you live. |
| State |
Your home
state. (This field is optional). |
|
Country |
Your home country. Select from the
list of countries. |
| Zip/Postal
Code |
Your zip
or postal code. |
| Phone |
Your home
phone number. |
| Fax |
Your fax
number. (This field is optional.) |
| Date of birth |
Your date
of birth in dd/mm/yyyy format. For
example, for September 5, 1975 enter
05/09/1975. |
Click Create to complete
creation of your personal account.
Swiss Security Casino Security assigns you a unique username and
a Security Code and sends it to your e-mail
address. You'll need your Security Code
to perform all your financial transactions,
such as deposit or withdrawal of money from
your casino account. Your password is used
for login authentication. We suggest you
write it down.
Note: It is very important
that you fill in your correct and valid
information so we will be able to pay your
winnings.
1.2
Swiss Security Casino Security Lobby
The lobby contains game icons (clicking
on a game icon starts the corresponding
game) and a button for the Swiss Security Casino Security
Cashier. Certain information is displayed
here as well: the mode in which you are
playing (for real money or for fun), your
current balance and an indicator to let
you know whether you are Online or Offline.
Swiss Security Casino Security currently offers a total of
58 different casino games. The lobby displays
a game menu, where some games are grouped
according to their type. Click on a game
name in the menu to start it. Some games
ask you to specify a bet amount (click the
value of the coins you want to bet) or multiplayer
mode. Click on the arrow buttons to
scroll through all the icons (up and down).
There are two types of games: table games
and machine games.
|
|
This is the
game menu with some table game icons
shown. There are ten table games available
at Swiss Security Casino Security:
Baccarat
Blackjack
Caribbean
Poker
Casino
War
Craps
Keno
Pai
Gow Poker
Red
Dog Poker
Roulette
Sic
Bo
All of these games have a dealer
and are played at a table. The only
exception is Keno, where a number
grid and numbered balls are used.
Some table games can be played in
multiplayer or private group mode.
Read the section on multiplayer
modes for more information. |
|
|
This is the
game menu with machine game icons
shown. A machine game is either video
poker or a slot machine. There are
a total of 38 different machine games
at Swiss Security Casino Security, which are divided
as follows:
Video
Poker Games
3-Reel
Standard Slots
3-Reel
Max Bet 2 Slots
3-Reel
Bonus Slots
3-Reel
3-Line and 5-Line Slots
3-Reel
Progressive Slots
5-Reel
Standard Slots
5-Reel
Progressive Slots |
|
|
This is the
Cashier miniscreen. It displays your
current balance. Virtual money is
shown when you play in Fun Mode.Click
on the Cashier button to enter the
Cashier. It enables you to deposit
or withdraw money (real or virtual),
see the transaction history and manage
your Comp points. |
Links and buttons in the lower right corner
have the following functions:
| Contact Us: |
Displays the Swiss Security Casino Security contact
information. |
| Latest Promotions: |
Opens an URL with the latest information
on Swiss Security Casino Security promotions and news. |
| Help: |
Opens the online help file, which
you are reading right now. |
| Options: |
Opens a window where you can adjust
volume, speed, sound, and screen size.
See the Options
section of this help file. |
| Exit: |
Closes Swiss Security Casino Security. |
Options:
Game Speed:
Drag the slider to the right or left to
increase or decrease the speed of the multimedia
animations used during the games.
Disable DOUBLE UP in
Video Poker
When this box is checked, the double, half-double
and collect buttons do not appear on the
screen, you have to press the ones on the
machine itself.
Use large cards in
card games
When this box is checked, cards are displayed
double their original size (in table games).
Play slots in ZOOM
mode
In ZOOM mode, the reels, buttons and the
winning table are displayed larger.
Full Screen
Select this to display your game over the
entire screen. When this option is not selected
you will see the Casino displayed in a midsize
window.
Audio Settings:
Sound Volume
Drag the slider to the right or left to
lower or raise the volume.
Sound
Select this to enable ambient sound effects
– machine noise, cards being dealt,
dice rolls, etc.
Music
Select this to listen to background music
while you play.
Dealer Voices
Select this to hear the dealer speaking
while you play. The sound option must also
be selected in order to hear the dealer.
Multiplayer
Modes
Some games feature the following Multiplayer
Options:
Multiplayer
You can play with up to two other players
who are online.
Single Player
You play alone at the table.
Private Group
You can join or create a group that up to
two other people can join.
1.3
Cashier
In Real Money Mode, click Cashier to deposit
or withdraw money. You can also view your
entire transaction history from inside the
cashier. In Fun Mode, use the Cashier to
deposit or withdraw virtual dollars to your
account.
Deposit
Cashier
There are nine available methods for depositing
money into your Casino account: Visa, Mastercard,
PrePaid ATM, Citadel, Neteller, Firepay,
Bank Draft, Wire Transfer, and 900 Pay.
You must register your credit card(s) prior
to depositing money in your account.
Note: if you have pending withdrawals that
are waiting to be processed, you will be
prompted when entering the Cashier's Deposit
screen. This serves to remind you that you
may prefer to cancel a pending withdrawal
rather than make another deposit.
Registering
a New Credit Card
You must register your credit card before
you can use it in Swiss Security Casino Security. To register
your credit card, fill in the following
form. You will be prompted to enter your
personal details for registration with the
secure Swiss Security Casino Security server.
The Register New Card dialog requires that
you fill in the following information:
| Credit card number |
The number of the credit card number
you wish to register. |
| CVV2 number |
CVV2 number from the back of your
credit card (Optional) * |
| Credit card owner's first
name |
The first name of the credit card
owner. |
| Credit card owner's last name |
The last name of the credit card owner.
|
| Credit card type |
Select the type of credit card you
wish to register from a list of MasterCard,
Visa, American Express, Diners Club,
FirePay or Other. |
| Expiration month |
Select the month your credit card
expires. |
| Expiration year |
Select the year your credit card expires. |
| Address |
Your mailing address. |
| City |
The city where you live. |
| State |
Your home state. (This information
is optional). |
| Zip |
Your zip code. |
| Country |
Select your country from the list
of countries. |
Click Enter to complete
your credit card registration.
* - The CVV2 number is used for additional
security - it is up to you whether to reveal
it to us or not. To find your credit card's
CVV2 number, refer to the last three numbers
on the back of your credit card:
Withdraw
Cashier
You can withdraw money from your
Swiss Security Casino Security account at any time.
-
The Withdraw tab allows
you to withdraw money from your casino
account.
-
The Pending Withdraws
tab allows you to display the withdrawals
you have requested, but have not been
processed yet. Swiss Security Casino Security waits four
days before processing your withdrawal
request. During this time period you
can use this option to cancel your withdrawal
request and transfer the money back
into your casino account.
Transaction
History
The Transaction History allows you to view
all financial transactions performed through
the cashier section of the casino. All withdrawals
and deposits, approvals and declines, using
all available methods, including COMP points
to balance conversions, are listed here.
Select the desired range of dates and click
the View History button to perform a search.
Credit
Card Limitations
Swiss Security Casino is bound by the credit card companies own limitations and due
the new restrictions imposed upon the Casino by Visa International
from the 1st January 2004 we can no longer process any portion of any withdrawal to a
Visa Credit Card including the players' original deposits made by any Visa Credit Card.
All withdrawals will be processed by any of the other withdrawal methods provided and
stated in the Withdrawal section of the Casino Cashier.
These are Bank Draft, Bank Draft Express and any of the other options available as long
as you have registered the deposit method at the Casino.
As yet these changes do not affect our
Mastercard policy, however we do recommend all our players register and deposit using any of the
Alternative Methods, especially Neteller as we understand that versatility in depositing and
withdrawing is paramount for every player. only refund winning amounts to the player's credit
card up to the amount initially deposited using that credit card. Account money that was
not originally deposited by credit card can be returned to the player via a bank draft or wire transfer.
Comps
Comps (i.e., complementary points) are
rewards given to valued customers based
on their wagered amounts. You don't have
to be a "high roller" to earn Comp points.
Every Swiss Security Casino Security player is automatically
enrolled in the VIP Player Club where you
earn points with each bet you make - regardless
of whether you win or lose. The points are
granted based on the amount you bet while
playing. The higher your VIP level, the
more points you get for each $1 bet. You
can accumulate these points and then convert
them to real money.
To view your current Comp points,
click the Cashier button and click the Comps
icon. An up-do-date total of your points
is displayed. You will also see the number
of points you need to move to the next VIP
level.
To convert Comp points to real
money, just click the Convert to
real money button. The money is deposited
to your casino account immediately. The
conversion ratio is also displayed.
Note: Comp points are
paid out only on Real Money accounts
1.4
Contact Us
Service and Support
Our customer service is on stand-by 24
hours a day, 7 days a week, for any questions,
comments, or suggestions you might have.
You can contact the customer service and
support center by phone, fax, or email.
For up-to-date fax and phone details, visit
our web site at:
www.Swiss Security Casino
Support by e-mail
We guarantee a response to all e-mail requests
within 25 minutes.
To help us provide you with the best service
available, please choose the e-mail address
that addresses the kind of help you require:
| deposits@groupe-partoche.com |
Questions
regarding deposits to your casino account. |
| withdrawals@groupe-partoche.com |
Questions
regarding withdrawals from your casino
account. |
| tech@groupe-partoche.com |
Questions
regarding software installations or
download. |
| feedback@groupe-partoche.com |
Feedback,
comments, and suggestions. |
| vip@groupe-partoche.com |
Questions
from VIP members. |
| /NewSwiss/ |
All other
issues. |
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